VegasNow VIP and loyalty: points, levels and Sin City

Two point balances: how the VegasNow programme is built

The programme keeps two separate tallies, and it helps to know which is which before reading the tables further down.

On pokies the two balances climb together, one of each for every A$25 staked, which is why pokie play lifts your level and fills the store at once. The game you choose changes the pace sharply: per dollar, pokies earn four times as quickly as roulette and ten times as quickly as blackjack or baccarat.

A quick illustration of the split. A player who has staked A$22,500 on pokies holds 900 status points and 900 redeemable points, which puts the account at Golden Glimmer II. Trading 800 of the redeemable points as four 200-point lots brings A$20 of bonus funds and leaves 100 redeemable points. The status total stays at 900, so the level does not move.

Points and wagering contribution are two different scales

It is easy to mix up the rate at which a game earns points with the rate at which it clears a bonus. They are set separately, and one game in particular behaves very differently on each.

Baccarat is the row to remember. It earns points at the blackjack rate, yet it does nothing at all for a bonus requirement. Spend a week at a baccarat table while holding an exchanged bonus and the points balance creeps up while the wagering counter does not move. Pokies sit at the other end: the quickest way to earn points and the quickest way to clear a bonus, subject to any exceptions an offer names. You can browse titles by provider on our pokies page.

Both ledgers in one session

Suppose you hold an A$20 store bonus with A$800 to wager and play A$400 on pokies, then A$400 on roulette. Wagering progress is A$400 from the pokies plus A$100 from roulette at 25%, so A$500 of the A$800 is done. On the points side the same play earns 16 points from pokies and 4 from roulette, 20 in all. Same stakes, two quite different results.

The VegasNow Loyalty Store: what each exchange row is worth

The Loyalty Store converts redeemable points into bonus funds. Nothing below 200 points can be exchanged, and better rates open up at higher levels. Our programme page publishes four rows, shown here from the smallest to the largest, with the pokie stakes behind each one and the cents each point is worth.

Trading now or saving up

At Golden Glimmer you choose between 200-point lots and a single 2,000-point exchange. Picture a player sitting on 1,400 points. Seven lots of 200 bring A$35 today. Holding on for another 600 points, which is A$15,000 more on pokies, would turn the full 2,000 into A$60, where ten lots of 200 would have paid A$50. Whether A$10 is worth that wait is a personal call, and playing extra to get there is never a good reason.

Value per A$100 staked

Seen against turnover, the amounts are small. At the 200-point Golden Glimmer rate, every A$100 on pokies earns 4 points, worth 10 cents of bonus. On roulette A$100 earns 1 point, worth 2.5 cents, and blackjack needs A$250 for a single point, so its figure falls to 1 cent per A$100. Even at Bella Vista's rate, pokies return 20 cents of bonus per A$100 staked. Points are a small extra on top of play, never a reason for it.

Sin City: inside the VegasNow VIP Lounge

Sin City is not a rung on the ladder. The levels run on autopilot: stake, gather status points, climb. The lounge is invitation-only, and what it publishes is a benefit list, not a points price.

Withdrawals are the benefit members ask about most, so it pays to be exact. For standard accounts, our AU table allows A$300 to A$6,000 per request on bank routes (Inpay, PayAnyBank, wire) and A$30 to A$4,000 on MiFinity, inside account caps that reach A$6,000 per day, A$12,000 per week and A$42,000 per month. The terms give us discretion to set other limits for VIP accounts, but no VIP number is published anywhere, so we do not quote one. Identity checks, own-name payment methods and the rule that each deposit is turned over three times before withdrawal stay the same for Sin City members. Standard limits are on the withdrawals page.

Loyalty levels or Sin City: how the two compare

The two run side by side. Levels reward volume mechanically, while Sin City reflects our view of an account's overall relationship with us, so a high level and a lounge invitation are separate things.

Unsure where your account stands on either? Our support team can confirm your current level from inside the account and say whether any VIP review is open for it.

Responsible play and VegasNow loyalty points

Loyalty points measure turnover, which is money put at stake, not money won. The numbers on this page show how lopsided that is: the smallest exchange of 200 points takes A$5,000 of pokie stakes and returns an A$5 bonus. A few habits keep points in proportion.

• Treat points as a side effect of play you had planned anyway.
• Never stake more or stay longer to reach a level, an exchange or a lounge invitation.
• Being close to a threshold is not a reason to deposit again.

Accounts are for adults 18 and over. Deposit limits and self-exclusion can be set from your account, and they apply at every level, VIP or not. If gambling is hurting you or someone around you, call Gambling Help Online on 1800 858 858 for free, confidential help at any hour. Our responsible gambling page explains each tool in turn.